RETURNS
Metropawlis Pet Boutique committed to the happiness of you and your pet. In the event any of our products do not live up to your expectations, please call or e-mail us for return authorization as noted below. Here are links to specific portions of our return policy:
GIFTS: Please review the return policies below. Call us with any questions or if we can assist with your order.
PURCHASES MADE FROM OTHER SITES or RETAILERS: This would seem to go without saying, but since some folks have tried to return items purchased elsewhere: We will not accept returns of items purchased from another retailer. When arranging for and accepting returns, we will require our order number for verification purposes. Not every online retailer (or offline retailer) has return policies as fair as ours, so if you purchase elsewhere you must deal with your original seller.
RETURN POLICIES: Please be sure to carefully inspect your products prior to use. Our policies for returns are as follows:
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Unopened/Unused products: Within 45 days of receipt of your order, you may return unopened/unused products for a full refund. Items must be returned in the original undamaged packaging. Purchasers are responsible for shipping costs back to our store. We will refund your total, entire purchase price--no deductions will be made for restocking fees or for our original shipping costs to you. NOTE: In order for Metropawlis Pet Boutique to keep our prices so low and shipping free with the continental U.S., we must strictly enforce the "Unopened/Unused" policy! Any opened and used products can only be returned within 21 days per the policies below.
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Used products: If you are disappointed in the product for any reason within 21 days of receipt of your order, you may return used products for a refund less a 25% restocking fee. Please be sure to check the product carefully before use! Return shipping of used products is at purchaser's expense. (Please note that these products will be disposed of or sold as used in our Milwaukee store an not offered to our online customers as new.)
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Defective products: We carefully review each and every product and will not offer it to you unless it first meets our expectations. If you should receive a defective product, please call or e-mail us within 21 days of receipt of your order so we can discuss return arrangements and a full refund!
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Personalized items: We cannot refund personalized items unless they arrive damaged.
Returns must include original receipt, any warranty documentation (uncompleted), and the original packing materials, box, and/or tags.
CANCELLATIONS
If you wish to cancel an order, you may do so within two hours of placing the order. Cancellations must be made by telephone (414.273.7387) and not via e-mail. If you call to cancel the order outside of our normal business hours, please leave a voice mail message with your cancellation request (including your name and the items ordered), and we will process your cancellation at the beginning of the following business day. Cancellations received later than two hours after order placement may need to be handled as a return if the item has already been shipped.
Should you refuse receipt of an item when delivered and that item was shipped free of charge, credit will be issued for the item, minus actual shipping charges.
SHIPPING
If your order is a rush, please call or e-mail us so we can confirm items are in stock and can provide special pricing for quicker order processing and shipping.
We make every effort to ship orders in a timely fashion. Items will generally be shipped within one business day of your order. Our customers consistently compliment us on our speed of shipping!
Your order may be divided into multiple shipments, but this will not impact the shipping cost.
Shipping costs are based on the dollar amount of the items you purchase. The costs for shipping within the 48 contiguous states is as follows:
| Purchase Total | Ground Shipping |
| $0 - $25.00 | $6.00 |
| $25.01 - $50.00 | $8.00 |
| $50.01 - $79.99 | $10.00 |
| $80.00 + | FREE* |
* Free in 48 contiguous states only. Alaska and Hawaii have an added shipping fee, and orders outside the US will incur an additional shipping charge.
The costs for shopping to Alaska and Hawaii is as follows:
| Purchase Total | Ground Shipping |
| $0 - $25.00 | $15.00 |
| $25.01 - $50.00 | $20.00 |
| $50.01 - $100.00 | $25.00 |
| $100.01 - $125.00 | $30.00 |
| $125.01 and up | $40.00 |
For orders outside the United States, please call or e-mail us so we can determine appropriate shipping processes and costs.
BACKORDERED ITEMS
In the event that you select a backordered item, we will contact you to alert you about the delay. You can cancel the order, should you wish. We will ship the item to you as quickly as possible, and your credit cart will not be charged until the item is shipped.
SALES TAX
We will collect sales tax only for residents of Wisconsin (since this is where we are based, and we must legally collect these sales taxes).
SECURITY
Our store uses Yahoo! Stores for all security
and order processing. The page on which you enter your
credit card is encrypted using Secure Sockets Layer (SSL)
technology, the standard for secure Internet transactions. To
verify security, you should be able to see a picture of a small
lock in the lower right hand corner of your browser screen. This
means that your information is secure and safe.
PRIVACY
Metropawlis LLC is a limited liability company registered in Wisconsin.Metropawlis LLC attempts to be as accurate as possible. However, Metropawlis LLC does not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. We also do not warrant that the products you see on this site will always be in stock in our store. We do promise to try our hardest to maintain our Web site and our store in the most accurate manner possible!
You may feel free to link to any of the pages on our site but you may not link directly to any image files.
Metropawlis LLC will never send unsolicited e-mail. We hate "spam" as much as you do! E-mail is only sent to consumers who have specifically provided their permission either in person in the store, via this Web site, or through some other means. You can always unsubscribe following the instructions contained in the e-mail messages we send, or if you wish, feel free to e-mail us a request to be removed from the list and will be happy to do so immediately.
Metropawlis LLC does not collect any personally identifiable information on this Web site except where explicitly noted, such as on the registration and purchase forms. We use standard log reporting in conjunction with page dotting and/or cookies which may gather information such as the IP address from which you visit and the pages you access while on our site, but this information is used merely in aggregate to measure the performance of our site and is not associated with your personally identifiable information.
All content included on this site, such as text, graphics, logos, images, and data, is the property of Metropawlis LLC or its suppliers.
Metropawlis LLC will not share or sell your data with third parties without consent, except in the event of a business transfer. In such transactions, customer information will be one of the transferred business assets but otherwise remains subject to the promises made on this Web site. In the unlikely event that all or a portion of Metropawlis LLC is acquired, customer information will be one of the transferred assets.
Metropawlis LLC reserves the right to alter our legal statements without warning.
